All Categories

  • All Categories
  • Drip Cake
  • Pound Cakes (700grams)
  • Special Cakes
  • Forest Cakes
  • Cup Cakes & Donuts
  • Cookies
  • Creative Cakes

FAQs

Frequently Asked Questions

Welcome to Black Forest Cake House! Below are answers to some common questions about our bakery:


1. Do you offer delivery services? Yes, we provide delivery services within Nairobi, Kenya. Our delivery fees and timeframes may vary depending on your location. Please check our delivery information for more details.


2. Can I request customizations for my order? Absolutely! We love creating personalized treats for our customers. Whether it's a specific design, flavor, or dietary requirement, we're here to bring your vision to life. Reach out to us to discuss your customization options.


3. How far in advance should I place my order? To ensure we can accommodate your request, we recommend placing your order at least 48 hours in advance. For custom orders or large quantities, additional lead time may be needed. However, we'll do our best to accommodate last-minute orders whenever possible.


4. Do you offer gluten-free or vegan options? Yes, we understand the importance of catering to various dietary preferences and restrictions. We offer a selection of gluten-free and vegan options, including cakes, cupcakes, and pastries. Please inquire about our current offerings.


5. What forms of payment do you accept? Please refer to our payment information for a complete list of accepted payment methods.


6. Can I make changes to or cancel my order? Changes to or cancellations of orders can be accommodated within a certain timeframe before the scheduled pickup or delivery date. Please contact us as soon as possible to discuss any modifications to your order.


7. What if I'm not satisfied with my order? Your satisfaction is our priority. If for any reason you're not satisfied with your order, please reach out to us, and we'll do our best to address your concerns and make it right.


8. Do you have a physical bakery shop I can visit? Yes, we have a bakery shop located in Nairobi, Kenya. You're welcome to visit us to place orders, pick up treats, or inquire about our products and services. Check our contact information for our shop address and operating hours.


9. Do you offer catering services for events? Yes, we provide catering services for various events, including birthdays, weddings, corporate gatherings, and more. Get in touch with us to discuss your event needs, and we'll create a custom dessert menu tailored to your requirements.


10. How can I contact you for further inquiries? For any further inquiries or assistance, feel free to contact us via phone, email, or through our website. Our dedicated team is here to help answer your questions and assist you with your bakery needs.
If you have any other questions not addressed here, don't hesitate to reach out to us. Thank you for choosing Black Forest Cake House for your bakery delights!


11. Do you offer baking classes?
Yes, we do! Anyone can bake! We offer baking classes for those interested in honing their baking skills and learning new techniques. Whether you're a beginner looking to master the basics or an experienced baker wanting to refine your craft, our classes cater to all skill levels. Get in touch with us to inquire about our upcoming classes and to reserve your spot. We look forward to sharing our passion for baking with you!

 

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