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Privacy Policy

Privacy Policy

At Black Forest Cake House, we deeply value your trust and are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the laws of Kenya and best privacy practices.

Information We Collect

1.    We collect personal information that you voluntarily provide to us when you interact with our website or visit our bakery. This may include:

2.    ·         Your name, email address, phone number, and postal address.

3.    ·         Payment details when you make a purchase.

4.    ·         Information provided when you communicate with us or participate in surveys, contests, or promotions.

5.    We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and browsing activity using cookies and similar technologies. This information helps us enhance your experience and improve our services.

How We Use Your Information

6.    We use the information we collect for various purposes, including:

7.    ·         Processing your orders and providing you with the products and services you request.

8.    ·         Communicating with you regarding your orders, inquiries, and feedback.

9.    ·         Personalizing your experience and offering tailored promotions, discounts, and recommendations.

10. ·         Analyzing trends, monitoring website performance, and improving our products and services.

11. ·         Complying with legal obligations and protecting our rights and interests.

Information Sharing and Disclosure

12. We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with trusted service providers who assist us in operating our business and delivering services to you, such as payment processors, shipping partners, and marketing agencies. These parties are contractually bound to keep your information confidential and use it only for the purposes specified by us.

13. We may also disclose your information when required by law, to protect our rights or the safety of others, or in connection with a corporate transaction, such as a merger or acquisition.

 

Data Security

14. We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.


Your Choices

15. You have the right to access, update, or delete your personal information at any time. You can also opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the messages.

16. Changes to This Policy

17. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or by other means.

18. Contact Us

19. If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at isimbah@blackforesthouse.co.ke cc blackforesthouse@gmail.com or call us via 0794263423 / 0722386173 (Mon-Sat, 8am-7pm).

  •      By using our website or services, you signify your acceptance of this Privacy Policy. Thank you for entrusting Black Forest Cake House with your personal information.