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FAQs
Frequently Asked Questions
Welcome to Black Forest Cake House! Below are answers to some common questions about our bakery:
1. Do you offer
delivery services? Yes, we provide delivery services within
Nairobi, Kenya. Our delivery fees and timeframes may vary depending on your
location. Please check our delivery information for more details.
2. Can I request
customizations for my order? Absolutely! We love creating
personalized treats for our customers. Whether it's a specific design, flavor,
or dietary requirement, we're here to bring your vision to life. Reach out to
us to discuss your customization options.
3. How far in advance
should I place my order? To ensure we can accommodate your
request, we recommend placing your order at least 48 hours in advance. For
custom orders or large quantities, additional lead time may be needed. However,
we'll do our best to accommodate last-minute orders whenever possible.
4. Do you offer
gluten-free or vegan options? Yes, we understand the importance
of catering to various dietary preferences and restrictions. We offer a
selection of gluten-free and vegan options, including cakes, cupcakes, and
pastries. Please inquire about our current offerings.
5. What forms of
payment do you accept? Please refer to our payment information
for a complete list of accepted payment methods.
6. Can I make changes
to or cancel my order? Changes to or cancellations of orders
can be accommodated within a certain timeframe before the scheduled pickup or
delivery date. Please contact us as soon as possible to discuss any
modifications to your order.
7. What if I'm not
satisfied with my order? Your satisfaction is our priority. If
for any reason you're not satisfied with your order, please reach out to us,
and we'll do our best to address your concerns and make it right.
8. Do you have a
physical bakery shop I can visit? Yes, we have a bakery shop
located in Nairobi, Kenya. You're welcome to visit us to place orders, pick up
treats, or inquire about our products and services. Check our contact
information for our shop address and operating hours.
9. Do you offer
catering services for events? Yes, we provide catering services
for various events, including birthdays, weddings, corporate gatherings, and
more. Get in touch with us to discuss your event needs, and we'll create a
custom dessert menu tailored to your requirements.
10. How can I contact
you for further inquiries? For any further inquiries or
assistance, feel free to contact us via phone, email, or through our website.
Our dedicated team is here to help answer your questions and assist you with
your bakery needs.
If you have any other questions not addressed here, don't hesitate to reach out
to us. Thank you for choosing Black Forest Cake House for your bakery delights!
11. Do you offer baking classes? Yes, we do! Anyone can bake! We offer baking classes for those
interested in honing their baking skills and learning new techniques. Whether
you're a beginner looking to master the basics or an experienced baker wanting
to refine your craft, our classes cater to all skill levels. Get in touch with
us to inquire about our upcoming classes and to reserve your spot. We look
forward to sharing our passion for baking with you!